DoorDash said Wednesday that it deactivated the account of a driver accused of intentionally redirecting food orders destined for a Department of Homeland Security facility, calling the alleged conduct “theft” and a violation of the company’s policies after the accusations went viral online.
“This Dasher’s account has been deactivated,” DoorDash said in an X post.
“Misusing the safety-unassign feature to intentionally cancel orders and redirect the food based on where it’s going is theft and a violation of both our Community Guidelines and Platform Access Policy,” the company continued.
“When our support team attempted to address their report and explain our policies, the individual was abusive toward the agent, which is a separate violation.”
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The company’s response came after the social media account Libs of TikTok posted screenshots it said were from a Buffalo-area driver and asked DoorDash whether the alleged conduct complied with its policies.
In the screenshots shared by Libs of TikTok from the alleged driver, a Threads account identified as “nixxslingerland” wrote, “Just dropped off another cancelled nazi DoorDash to my free pantry and was handed this large bag of m&m’s in return.” It added, “I love communism,” with a smiling face emoji.
Nixxslingerland continued, “For new people who are unaware, there’s unfortunately a detention center right in my town, and every single time I contact support and tell them they need to remove the location completely, I doubt they ever will, but it still feels good getting their orders cancelled and donating their food.”
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In a statement to Fox News Digital, Michelle Babin, manager for Trust & Safety Communications for DoorDash confirmed that “this individual’s Dasher account was deactivated and they no longer have access to the DoorDash platform.”
Babin said DoorDash enforces its Platform Access Policy and Community Guidelines consistently.
“We enforce our standards and policies fairly and consistently. Anyone who does not meet our standards or whose behavior violates our policies may be removed from our platform,” Babin said.
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The spokesperson also noted that this individual was never employed by DoorDash, as Dashers are independent contractors, not employees.
Fox News Digital reached out to the Department of Homeland Security for comment.